DEVELOPER GUIDE

How to correlate a WhatsApp reply with an earlier alert

Keep the relationship between an alert, its context and a later reply without searching message text.

Developer guide for correlating replies. Validate the behavior in your own stack before production rollout.

The problem

Assign a stable alert ID and store it with the recipient, source event and outbound message ID.

Design the boundary

Use provider metadata or a bounded conversation mapping to resolve the inbound event.

Process the interaction

Load the latest allowed context by alert ID, then route actions through your authorization layer.

Measure the outcome

Measure unmatched replies, stale-context answers and successful action handoffs.

Related documentation

WhatsApp API · Webhook events · Security · Tutorials

BUILD IT SAFELY

Make the failure path part of the design.

Reliable messaging is an operational system, not only an API call.

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STRAIGHT ANSWERS

Questions before you build?

Start with the documentation or review the practical answers below.

Is ChatRail the official Meta Cloud API?

No. ChatRail uses a WhatsApp Linked Devices session. Review the transport trade-offs before production use.

Can I use it without AI?

Yes. Sending, delivery tracking and webhooks work without enabling AI.

Where should I start?

Use the Quickstart for your first request, then choose a workflow tutorial.