Understand message states so dashboards and automation do not mistake transport progress for customer action.
Developer guide for message states. Validate the behavior in your own stack before production rollout.Sent means the provider accepted the request; delivered means it reached the WhatsApp account; read means the account marked it read.
Keep each transition in an append-only event log and apply monotonic ordering when events arrive late.
Do not infer order fulfillment, consent or task completion from a read receipt.
Measure state transition latency and unknown or failed outcomes separately.
Reliable messaging is an operational system, not only an API call.
Gain AccessStart with the documentation or review the practical answers below.
No. ChatRail uses a WhatsApp Linked Devices session. Review the transport trade-offs before production use.
Yes. Sending, delivery tracking and webhooks work without enabling AI.
Use the Quickstart for your first request, then choose a workflow tutorial.
