WORKFLOW

Appointment reminders with a reply path

Remind customers on WhatsApp, preserve appointment context and route confirmations or rescheduling requests to your scheduling system.

Developer guide for appointment reminders. Validate the behavior in your own stack before production rollout.

The problem

Trigger from a confirmed appointment and respect timezone, consent and reminder windows.

Include the appointment time, location, provider and a clear confirm or reschedule prompt.

Correlate replies with the appointment ID. Check live availability before offering a new slot.

Track attendance, confirmation rate, reschedule completion and opt-outs.

Reliable messaging is an operational system, not only an API call.